Contact us
We usually reply within 1–2 business days.
What to include
- Account or billing questions: the email address on your account and, for billing, the date of the charge.
- A problem with a result: a short description of what went wrong. Please don’t send sensitive text unless it’s needed.
- Privacy requests (access, correction, deletion of your data): write “Privacy request” in the subject line and send it from your account email.
- Complaints: write “Grievance” in the subject line. They go to our Grievance Officer, and we aim to resolve them within 30 days.
See also our Privacy Policy, Terms of Service and Refund Policy.